Shipping Policy
Shipping Policy
Thank you for shopping with us! Below you'll find everything you need to know about how we handle shipping.
📦 Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you’ll receive an email with a tracking number.
🚚 Estimated Delivery Times
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United States & Canada: 6–8 business days
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United Kingdom & Europe: 4–6 business days
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Rest of World: 8–14 business days
Please note that delivery times may vary depending on your location and unforeseen carrier delays.
✈️ Carriers We Use
We ship via trusted carriers including USPS, UPS, Royal Mail, DHL, FedEx, and their international partners.
🔍 Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking details. Please allow up to 48 hours for the tracking to update.
📍 Delivery Responsibility
Once an order is marked as "Delivered" by the shipping carrier, including delivery to a mailbox, doorstep, or other designated location, we are not responsible for any loss, theft, or damage that occurs after delivery. Please ensure that your shipping address is secure and accessible for delivery.
❗ Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for packages sent to incorrectly entered addresses.
If you have any questions about your shipment, don’t hesitate to contact us at info@thermabrush.com or through our Contact Us page.