FAQ
USE INSTRUCTION
1. “HOW TO USE”
For best results, use at least once daily for 10-15 minutes.
We recommend cycling between red light and blue light throughout your hair care routine.
Make sure to fill the diffuser with water, then add your essential oils. Adding pure essential oil to the brush may cause it to clog.
Treat using hair-restoring essential oils such as Argan, Castor, Coconut, Jojoba, and Rosemary to get the best results. Our Rosemary Oil Blend is great! Remember to always dilute your essential oils with water to avoid irritation and brush clogging.
2.“INSTRUCTIONS”
- Fill the diffuser chamber with water until it is mostly full (10-15ml).
- Add several drops of your preferred hair growth oil.
- Hold the bottom button to power the brush on.
- Use the top left button to cycle between red/blue light.
- Use the top right button to enable massage mode.
- Click the bottom button once to enable the mist mode.
- If any aspect of the brush is not working, please refer to the other FAQ sections or contact info@thermabrush.com.
3. “HOW TO FILL?”
The brush is water-resistant but not waterproof. Be sure to add water carefully to limit spillage.
Open up the silicone cap on the top of the brush to access the diffuser chamber.
Use a small container, dropper, or run the sink lightly to fill.
The chamber holds about 15 ml of liquid. Add at least 10 ml of water (2/3 full).
Once water is added, then add 3-5 drops of essential oil. Close the cap securely.
4. “HOW TO CLEAN?”
We recommend using a cotton swab or paper towel with isopropyl rubbing alcohol to clean the outside of the brush and the bristles.
To clean inside the diffuser chamber, rinse with a solution of warm water and isopropyl alcohol to clear built-up essential oils.
The brush is not waterproof, so please do not submerge it underwater while cleaning.
5. “IS IT WATERPROOF?”
The brush is water-resistant but not waterproof and should not be used underneath running water (sink, shower, etc.).
When filling the chamber, add water carefully and limit spillage. A small measuring cup or dropper works great!
TROUBLESHOOTING / ISSUES
1. “LIGHTS NOT WORKING?”
To use the red/blue light modes, power the brush on by holding the bottom button.
Once on, press the top left button to switch between red/blue light.
Not working? Please check if the brush needs to be charged.
Still not working? Please email a 5-10 second video to info@thermabrush.com.
2. “THE MIST ISN'T WORKING?”
Did you put pure oil in the chamber? Or did you put water mixed with essential oil?
The oil alone is too thick to turn into a mist and can actually clog the brush.
If this is the case, you simply need to use hot water and rinse out the chamber thoroughly to unclog the diffuser. Repeat a few times to ensure all the oil is cleaned out.
Once cleaned, add water to the chamber until it's mostly full, then mix in several drops of your favourite essential oil. Power the brush on, then click the bottom button to use mist mode.
3. “VIBRATION NOT WORKING?”
To use the vibration modes, power the brush on by holding the bottom button.
Once on, press the top right button to enable each 2 vibration modes.
Not working? Please check if the brush needs to be charged.
Still not working? Please email a 5-10 second video to info@thermabrush.com.
4. “CHARGING ISSUES?”
The charger comes in the box underneath the plastic holder.
Attach the USB end of the charger to a compatible charging base. Attach the plug into the bottom of the brush.
Plug in. If charging properly you should see a blinking red light.
Red light not blinking? Try a different outlet or different charging base.
* Note that sometimes Apple (iPhone/iPad) bases may not work with no Apple devices.
Please try a standard base.
Still not charging or not powering on? Please email a 5-10 second video to info@thermabrush.com